SHIPPING UPDATES
Please click 'Special Notices' on the top of the page for our latest in processing times. |
- $150.00 subtotal is after all promotions and discounts have been applied.
- Any sales tax that is charged is not included in the subtotal.
- Certain customer groups may not qualify for free shipping.
Flat Rate Shipping Tiers
- Up to $149.99 we charge $7.95
- Orders over $150.00 is FREE SHIPPING (some exclusions apply)
How We Ship
International and APO/FPO/DPO Shipping
Shipping/Handling Times
Shipping Notifications
Split Shipments
Lost/Damaged Packages
Contact us immediately to initiate a claim if a package arrives damaged. Please provide the product number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing), and specific information about the condition of the box (e.g. re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold on to the original packaging materials for a possible inspection by the carrier. It is vital you hold onto the package for up to 30 days. Please do not send the damaged package back to C&D Arms Supply as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.
Each carrier has a unique process of claim handling and a set of
time frames that it follows.
Upon a favorable claim resolution, C&D Arms Supply may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund will be instituted once the damage claim is approved by the carrier.