SHIPPING UPDATES
Please click 'Special Notices' on the top of the page for our latest in processing times. |
Free Shipping
We provide free shipping on most products when your order subtotal is $150.00 or more. If you qualify for free shipping the option will be available to you at checkout. On occasion you may purchase items that we stock and items that will ship direct from vendor. These are considered one shipment and if the items on one order qualify for free shipping it will be available to you.
Restrictions
- $150.00 subtotal is after all promotions and discounts have been applied.
- Any sales tax that is charged is not included in the subtotal.
- Certain customer groups may not qualify for free shipping.
Flat Rate Shipping Tiers
- Up to $149.99 we charge $7.95
- Orders over $150.00 is FREE SHIPPING (some exclusions apply)
Depending on the items you purchased additional shipping methods may be available. If other shipping options are available they will be shown (with associated cost) and able to be selected at checkout. On occasion you may purchase items that we stock and ship and items shipped direct from vendor on the same order. Although you will receive separate shipments it is considered one order and the flat rate shipping applies based on the subtotal of the order.
How We Ship
International and APO/FPO/DPO Shipping
Currently we do not ship outside of the US and since APO/FPO/DPO
addresses are considered international, all export restrictions apply.
As a small business we are just not able to do this at this time.
Shipping/Handling Times
Shipping/Handling Times
In stock items generally will ship within 1-2 business days however handling time is not guaranteed. C&D Arms Supply ships items 6 days a week. Some items will ship direct from vendors and manufactures on our behalf. Items that do not come from C&D Arms Supply directly may see an increase in handling time.
Shipping times vary and delivery dates provided are just estimates. There are no guaranteed shipping times except with Priority Mail Express. C&D Arms Supply cannot offer refunds on shipping charges for any reason, including late shipments, due to carrier delays unless you have purchased USPS Priority Mail Express.
Shipping Notifications
Once your order has been processed for shipping you will receive an email with tracking information. You can click on the tracking information for a detailed history of your package. Please keep in mind it can take up to 48 hours for your tracking information to be visible. All shipping notifications will come from C&D Arms Supply even if your order is shipping direct from our vendor to you.
Split Shipments
If you place an order that contains items that we stock and also items that are shipped direct from vendor to customer you will receive separate shipping notifications. Only one shipping charge would be applied (if you do not qualify for free shipping)
Lost/Damaged Packages
All of our shipments go out insured and you will be covered in the event that a package is lost or damaged during shipping.
Lost Packages
If the tracking number you are provided does not show any initial scans after 48 hours of shipment please contact us immediately. Once an item is accepted and scanned it is in the hands of the carrier. If you have not received your order within 7-10 days of shipment please contact us. Each carrier has a unique way of handling claims. Carriers also may conduct detailed investigations in cases of possible
mail tampering and postal fraud. Full cooperation is imperative in order
to quickly and effectively resolve such issues.
Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives, at a future date after the delivery of the replacement, contact us
immediately for a pickup at our expense. Keeping this delivery will
result in the customer being billed for both the original shipment and
the replacement order.
Upon a favorable claim resolution, C&D Arms Supply may initiate a
replacement order; an email will be sent to your account with the new
tracking number once the product has left our warehouse. If an in-stock
replacement item is requested prior to a claim resolution, your credit
card will be billed and a refund will be instituted once the damage
claim is approved by the carrier.
Damaged Items/Package
Upon receipt, please inspect the order for any evidence of damage and
do not sign for a package without fully inspecting the contents. If
there is visible damage to the box, the merchandise, or items are
missing, kindly refuse the package.
Contact us immediately to initiate a claim if a package arrives damaged. Please provide the product number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing), and specific information about the condition of the box (e.g. re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold on to the original packaging materials for a possible inspection by the carrier. It is vital you hold onto the package for up to 30 days. Please do not send the damaged package back to C&D Arms Supply as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.
Each carrier has a unique process of claim handling and a set of
time frames that it follows.
Upon a favorable claim resolution, C&D Arms Supply may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund will be instituted once the damage claim is approved by the carrier.
Claims
If an item is lost or damaged during shipping we will be required to file a claim to have the cost of that item reimbursed to us so we can refund/replace the item for you. Each carrier has a unique way of handling these claims. Once a claim is filed we need to allow the carrier the time to complete their investigation. Once a claim has a favorable resolution we can replace/refund your order. Some carriers we use will require you to submit an affidavit to verify the lost/damaged package. This is provide to you via a URL that we will provide to you. You would simply follow the link and answer the questions.
We will handle the claim from start to finish. If you need to contact us to open a support ticket for a lost/damaged package we will take care of it for you.