Return/Exchange Policy

Returns made simple, easy, and hassle free!

If you are not happy with your purchase, for any reason, we will gladly take it back. We understand that you will not always be happy with the product you purchased. Maybe it doesn't fit right, or the color is a little different. Maybe you ordered the wrong part, or you just don't want the item any more. That is fine, we get it, and that is why we offer a hassle free 30 day return policy. If for any reason you want to return or exchange your order you need to initiate the return/exchange within 30 days of the receipt of your order.

Steps to initiate your return/exchange:

If you created an account on our site simply login to your account, click 'View Details' of the order that has the item you want to return and click the 'Add New RMA' button. Please make sure you provide as many details as possible.
If you did not create an account with us then fill out the Return Request Form. After you fill out the Return Request Form you will be directed to create an account with us. Creating an account is not required but does make it easy to track your return and we suggest you do so. We will attach your return request to your account for you.
If you need additional assistance from us, just contact us.

Once your return/exchange has been approved you will be notified via email with more information on completing this process.

Return & Exchange Policy

Return Requirements

All items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, additional components.All returns must be authorized by C&D Arms Supply. You will need a Return Merchandise Authorization (RMA) Number for ANY returns.

Note:

C&D Arms Supply requires the return of all promotional items and/or gifts included with your purchase, including free gift certificates with purchase. For example, if a binocular arrives with a free flashlight included, both items must be returned before processing an exchange or refund. In addition, C&D Arms Supply is currently unable to accept partial returns on kits or on any bundled goods. If a complete return is not received.

Return Shipping Charges

Unless there was an error on our part we do not pay for return shipping. It is the customers responsibility to get the item back to us. It is suggested that the item be sent back with tracking and insurance to ensure we receive the item in good condition. If there was an error on our part we will provide a pre-paid return label that will be emailed to you. You will need to print the label and attach it to the return package.

Vendor/Manufacturer Shipped Products

Some of our products are sent to our customers direct from our vendors or manufactures. Regardless if we ship direct, or our vendors ship to you, C&D Arms Supply handles all aspects of the return process. You will never have to deal with our vendors.

Processing Time For Returns

C&D Arms Supply will process your return within 5 business days of receipt. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies.

Restocking Fees

We do not charge restocking fees for most items sent back within 30 days of receipt of merchandise. Restocking fees do not apply for items that are returned new, unused and with all original packaging and accessories, provided all return conditions are met and return instructions are followed. Unfortunately, there are certain items that C&D Arms Supply is unable to exchange or refund. For more information, please review the Return Policy Exceptions.

C&D Arms Supply reserves the right to charge a restocking fee of up to 15% on returns of opened, used or damaged products and for those returns not following our return & exchange instructions. Please note that C&D Arms Supply reserves the right to refuse any returns received in non-sellable condition. Additionally, C&D Arms Supply reserves the right to charge additional fees if an item is not returned in its original packaging.

Late Returns

Unfortunately, at this time C&D Arms Supply is unable to accept any returns after 30 days elapse from the receipt of merchandise. If you have return inquiries more than 30 days after receipt of merchandise, please contact the manufacturer directly for possible repair or replacement.

Refunds

Once an item's authorized return is accepted and processed we will issue the appropriate credit to your original payment method. Once the credit is issued you will receive an email advising you of the refund. You will need to contact your credit provider for more information on the length of time it will take for that refund to be applied to your account.

C&D Arms Supply will not issue any credit for any shipping costs paid by the customer unless an error occurred by us.

Return Policy Exceptions

Unfortunately, C&D Arms Supply is unable to accept returns or exchanges for the following:

Installed goods, e.g., a rifle scope mounted and/or assembled onto a firearm
Oversized items, e.g., gun safes
Customized or personalized products.
Special order items including promotional and corporate merchandise
Hygienic products, e.g., mouth-blown game calls,, personal protective equipment, respirators, and masks
Hazardous items (as marked on our website)
Safety products, e.g., climbing gear or helmets
Food products, e.g., dehydrated foods, MREs, energy consumables, supplements, powders, etc.
Binary Triggers

Currently, C&D Arms Supply charges restocking fees on the return of:

Electronic products
Items removed from plastic blister packaging, e.g., lamps, film, batteries, memory cards, etc.